Privacy Policy
Last Updated: January 2024
Seattle Mold Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number (including mobile phone number)
- Email address
- Property address
- Information about your mold or water damage concerns
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on pages
- Referring website addresses
- Other diagnostic data
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Schedule and provide mold remediation services
- Send you estimates, invoices, and service-related communications
- Send SMS/text messages if you have opted in
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
3. Mobile Phone Number and SMS Privacy
We do not sell, rent, lease, or share your mobile phone number with any third parties for their marketing purposes.
3.1 Collection of Mobile Information
We collect your mobile phone number when you:
- Submit a form on our website
- Call us and provide your number
- Opt in to receive SMS messages
3.2 Use of Mobile Information
Your mobile phone number is used solely for:
- Contacting you about your service inquiry
- Scheduling appointments and sending reminders
- Providing service updates and notifications
- Responding to your questions or requests
3.3 SMS Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.
After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.
3.4 SMS Help
For help with our SMS messaging program, reply HELP to any message or contact us directly using the information provided below.
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in providing services (e.g., scheduling software, communication platforms). These providers are contractually obligated to protect your information.
- Legal Requirements: When required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Protection of Rights: To protect the rights, property, or safety of Seattle Mold Solutions, our customers, or others.
We never sell your personal information to third parties for marketing purposes.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Opt out of SMS messages by replying STOP
To exercise these rights, please contact us using the information below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect and how it is used
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Seattle Mold Solutions
1425 Old Stone Road, Lebanon, TN 37087
Phone: (206) 530-4810
Email: Garrett@seattlemoldsolutions.com